Support
Tier 1: Deployment Support
24x7 Support
Live Support @ https://www.secureanycloud.com
Email: Support@SecureAnyCloud.com
Response time: 24 hours
Tier 2: Custom deployment And Managed Services
Email: Support@SecureAnyCloud.com with details on the requirements and the customization requirements.
Response time: 24 hours
SLA
For both Tiers there is AWS backed SLA
For Database
| Monthly Uptime Percentage | Service Credit Percentage |
|---|---|
| Less than 99.99% but equal to or greater than 99.0% | 10% |
| Less than 99.0% but equal to or greater than 95.0% | 25% |
| Less than 95.0% | 100% |
For Compute
| Monthly Uptime Percentage | Service Credit Percentage |
|---|---|
| Less than 99.99% but equal to or greater than 99.0% | 10% |
| Less than 99.0% but equal to or greater than 95.0% | 30% |
| Less than 95.0% | 100% |
| Monthly Uptime Percentage | Service Credit Percentage |
|---|---|
| Less than 99.99% but greater than or equal to 99.0% | 10% |
| Less than 99.0% but greater than or equal to 95.0% | 30% |
| Less than 95.0% | 100% |